The two major government entities in Dubai has just become more reachable. DEWA and RTA have just introduced a verified WhatsApp account which lets the customers get in touch with them for any concerns. The account is available 24/7 which is powered by the virtual employee Rammas who will take care of all the customer’s concerns.
Further, the Executive Vice President of Innovation and the Future at DEWA, Marwan Bin Haidar gave a statement confirming that all the messages between the customer and DEWA on the verified WhatsApp account are encrypted. This ensures maximum security and reliability of the system implemented. To further be cautious, he advised that customers check for a green badge next to DEWA’s name to be sure that the communication is taking place with the DEWA account.
RTA has also followed the same suit by launching a WhatsApp to facilitate easier communication for the customers to the entity. RTA has launched its Mahboob’s service on WhatsApp which widens the communication and reachability medium for RTA. Artificial Intelligence (AI) is used to answer the queries which customers may have regarding the traffic.
Abdul Aziz Al Falahi, CEO of RTA’s Corporate Technology Support Services Sector said that “The automated chat technology is able to answer customer queries relating to RTA’s services, which in turn reduces the pressure on RTA’s Call Centre”. Al Falahi added, “Currently, there are 64 information services available, including the renewal of vehicle registration, and an introduction about nol card, abra, etc,”.
The queries regarding water, power and traffic can be sent to DEWA and RTA in both Arabic and English.
The number for the accounts is mentioned down below:
Dewa’s WhatsApp: 046019999
RTA’s WhatsApp: +971588009090