Dubai’s Roads and Transport Authority (RTA) has moved three driver licensing services from customer happiness centers to smart electronic channels from mid-June.
Services being moved online include the following
- Applications for driver license renewals.
- Replacement of lost or damaged driver license.
- The issuance of experience certificate for drivers.
Sultan Al Marzooqi, Director of Drivers Licensing, Licensing Agency, RTA, said ‘Applications for renewing driver license service are now provided through the RTA’s Dubai Drive App, website, self-service kiosks and approved eyesight testing centers. The replacement of lost or damaged driver license service is available on RTA App and website. Applications for drivers’ experience certificates are now open through RTA’s website, Dubai Drive App and self-service kiosks.’
He added “The digitization of licensing services is part of RTA’s drive to migrate to smart e-platforms for offering services compatible with the government’s paperless services strategy.”